> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flarebot.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Common questions and answers about Flare.

## General Questions

<AccordionGroup>
  <Accordion title="Is Flare completely free?">
    Yes! Flare's core features—including Moderation, AntiNuke, AutoMod, and Logging—are 100% free to use forever. We offer a [Premium subscription](/premium/overview) for advanced customization, AI features, and cosmetic upgrades to help support development.
  </Accordion>

  <Accordion title="Does Flare store my server's messages?">
    **No.** Flare respects your privacy. We do not log or store message content in any database. Messages are only processed temporarily in RAM for AutoMod filtering or Mention AI context, and are immediately discarded.
  </Accordion>

  <Accordion title="Can I change Flare's prefix?">
    Flare primarily uses Discord Slash Commands (`/`) as mandated by Discord. However, for legacy text commands, you can change the prefix using the `/prefix set <new_prefix>` command.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Why is Flare offline?">
    If Flare appears offline, we are likely pushing a major update or undergoing routine maintenance. Check the `#announcements` channel in our [Support Server](https://discord.gg/We5DUmXYCJ) for status updates.
  </Accordion>

  <Accordion title="Why are commands saying 'Interaction Failed'?">
    This usually means Flare is missing permissions in that specific channel (like `View Channel` or `Send Messages`), or Discord's API is currently experiencing an outage.
  </Accordion>

  <Accordion title="My Premium didn't activate!">
    If you purchased Flare Premium and it hasn't applied to your server, wait 5 minutes and try running `/premium status`. If it still fails, open a ticket in our Support Server with your transaction ID.
  </Accordion>
</AccordionGroup>

## Getting Help

If you can't find the answer to your question here or in the documentation, our community and support team are ready to help.

<Card title="Join the Support Server" icon="discord" href="https://discord.gg/We5DUmXYCJ">
  Get live help from our support team and chat with other server owners.
</Card>